EnvisionWare Pty Ltd. ABN 27126848333
ENVISIONWARE PTY LTD : PRICING POLICY : Last revised: 30 June, 2016
Pricing policies for EnvisionWare solutions are determined specifically for each sector and region using an EnvisionWare software license. Please contact EnvisionWare Pty Ltd for pricing for your specific library and for your products of interest. Quotes are supplied for all purchase requests. Invoices are supplied after delivery, as defined below.
ENVISIONWARE PTY LTD : PURCHASE TERMS AND CONDITIONS : Last revised: 30 June, 2016
STANDARD PURCHASE TERMS ** Software is invoiced upon transfer of license. ** Hardware is invoiced upon shipment. ** Services are invoiced upon delivery. Payment is due 30 days from the date of invoice unless otherwise specifically discussed and agreed in advance. Maintenance prices assume agreement for remote access using Central Management for support services. Freight and customs duty costs may be charged where applicable.
PURCHASE TERMS - MAINTENANCE ** Most libraries take annual maintenance as an ongoing purchase. Some libraries require annual quote before purchase and a processing fee is charged for that added service. Please note that maintenance is due for payment BEFORE the expiry date. We therefore require your PO for your next maintenance period by return email to allow sufficient time for processing your invoice for payment through your finance department. Should the PO not be received by FIVE (5) weeks before your maintenance expiry we will process your invoice for payment and email through. We require continuous maintenance to ensure customers receive support from our team, extended hardware warranty and access to our Customer Centre. Customers on continuous maintenance have access to upgrade software. Please contact us immediately with any problems regarding continuous maintenance.
RFID PURCHASE TERMS ** Tags, Software and hardware. 50% upon PO / 50% upon shipment. ** Services are invoiced upon delivery. Payment is due according to terms stated in the header of this document. Maintenance prices assume agreement for remote access using Central Management for support services. Freight and customs duty costs may be charged where applicable.
OTHER PURCHASE TERMS ** Other terms must be agreed in writing in advance of purchase.
DELIVERY TIMELINES ** Delivery times vary with the products and services purchased and are clearly detailed on your quotes. All solutions are sold via individual quote and are quoted in the currency of your library.
CREDIT CARD SECURITY ** We do not request, access or store credit card numbers for any payments.
ENVISIONWARE PTY LTD : REFUNDS POLICY : Last revised: 30 June, 2016
On occasion a customer may order the wrong module or find the need to 'return' software.
EnvisionWare's warranty offers a 30 day unconditional return guarantee for EnvisionWare software. You will need to confirm, in writing, that the software is not installed, or has been fully and completely uninstalled and a new licence applied excluding use of that software. No restocking fee is charged for returns under 30 days.
Claims after that period are reviewed on a case by case basis and a restocking fee may apply. A claim must be submitted in writing and include full details explaining why the solution does not meet the requirement. The following provides a guide:
- If a product is manufactured to order, a return is not possible.
- If hardware is defective we will change over that hardware at no cost.
- If no hardware defect is involved, you may not be able to return hardware, dependent on the type of hardware. In order to return an item, you will need to confirm whether the packaging has been opened. If opened, you will need to repackage the product in its original packaging for return consideration. If you do not have all of the original packaging, documentation, and accessories, we may not be able to authorise a return. If approved for return a restocking fee of 20% will apply and all shipping will be charged to the customer.
- If there is a mistake on our part we will waive the restocking fee.
Please log a support case from the Customer Centre for any returns query or phone +61 8 8132 5800